Refund policy

Return & Refund Policy

Last Updated: 19.06.2026

At Trendkkart, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

1. Return Eligibility

To be eligible for a return, the item must meet the following conditions:

  • The return request is initiated within 01 DAYS days of delivery.

  • The item is unused, unworn, and in its original condition.

  • The item is returned with all original packaging, tags, accessories, manuals, and promotional items (if applicable).

  • Proof of purchase (order number, invoice, or receipt) is provided.

We reserve the right to refuse returns that do not meet these eligibility requirements.

2. Return Timeframe

Customers must submit a return request within 01 DAYS days from the date of delivery.

Requests received after the return period may not be eligible for a refund, exchange, or store credit.

To initiate a return, please contact us at:

Email: [EMAIL ADDRESS]

Please include:

  • Order number

  • Product name

  • Reason for return

  • Photos (if the product is damaged, defective, or incorrect)

3. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If approved:

  • Refunds will be processed to the original payment method used for the purchase.

  • Refunds may take up to REFUND PROCESSING TIME business 07 days to appear in your account, depending on your payment provider or bank.

  • Shipping charges (if any) are generally non-refundable unless the return is due to our error.

You will receive confirmation once your refund has been initiated.

4. Exchanges

We offer exchanges for eligible items in the following situations:

  • Defective products

  • Damaged products

  • Incorrect items received

  • Size replacement requests (where applicable)

Exchange requests must be submitted within 01 DAYS day of delivery.

If the requested replacement item is unavailable, we may offer:

  • A refund

  • Store credit

  • An alternative replacement product

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 01 days of delivery.

To help us resolve the issue quickly, please provide:

  • Order number

  • Description of the issue

  • Clear photos or videos showing the problem

After verification, we may offer:

  • A replacement product

  • A full refund

  • Store credit

There will be no additional charge to the customer for approved claims involving damaged, defective, or incorrect products.

6. Non-Returnable Items

For hygiene, safety, customization, or legal reasons, certain items may not be eligible for return or refund, including but not limited to:

  • Personal care and hygiene products

  • Beauty and cosmetic products that have been opened or used

  • Customized or personalized items

  • Gift cards

  • Digital products or downloadable content

  • Clearance, final sale, or non-returnable promotional items

  • Products damaged due to misuse, negligence, or improper handling by the customer

Specific product listings may include additional non-returnable conditions where applicable.

7. Return Shipping Costs

If the Return Is Due to Customer Preference

Examples:

  • Ordered by mistake

  • No longer needed

  • Changed mind

  • Incorrect size selected by customer

In such cases, the customer may be responsible for return shipping costs.

If the Return Is Due to Our Error

Examples:

  • Wrong item shipped

  • Damaged item received

  • Defective product

We will cover the reasonable return shipping costs and provide instructions for the return process.

8. Cancellation Policy

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, cancellation requests may not be possible and the order may instead be subject to our return policy.

To request a cancellation, contact us as soon as possible at:

Email: [EMAIL ADDRESS]

9. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  1. Check your bank account or payment method again.

  2. Contact your credit card company or payment provider.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at:

Email: [EMAIL ADDRESS]

10. Contact Us

If you have any questions about returns, refunds, exchanges, or cancellations, please contact us:

Trendkkart
Email: [EMAIL ADDRESS]
Phone: 7977947907
Business Address: Shri sai enclave Nallasopara west. MH

We value your trust and aim to make every purchase with Trendkkart a positive experience. If there is ever an issue with your order, our support team will work with you to find a fair and timely resolution.