Refund policy

RETURN & REFUND POLICY

At Trendkkart, we want you to have a smooth and satisfactory shopping experience. Please read the following return and refund terms carefully before placing your order.

1. RETURN WINDOW

For eligible non-electric/non-electronic products, return requests may be submitted within 7 days from the date of delivery.

For electric/electronic products, we do not offer returns for change of mind, personal preference, or simply because the customer no longer wants the product.

2. ELECTRIC & ELECTRONIC PRODUCTS

Electric/electronic products are not eligible for return due to change of mind, personal preference, or incorrect choice.

If an electric/electronic product is received damaged, defective, non-functional, incorrect, or materially different from the product description, please contact us as soon as possible, preferably within 24 hours of delivery.

Customers may be asked to provide clear photographs and/or a video showing the issue. For transit-damage claims, an unboxing video may be requested as supporting evidence.

After verification, Trendkkart may provide an appropriate remedy, which may include replacement or refund, depending on the nature of the issue and the circumstances of the case.

3. NON-ELECTRIC PRODUCTS

Eligible non-electric products may be returned within 7 days of delivery, subject to the product being unused, undamaged, and in its original condition with original packaging, accessories, tags, and other included items.

Products that have been used, damaged by the customer, altered, or returned without required accessories or packaging may not be accepted for a change-of-mind return.

4. WRONG, DAMAGED OR DEFECTIVE PRODUCTS

If you receive a wrong, damaged, defective, or materially different product, please contact us as soon as possible with your order number and relevant photographs/videos.

Such complaints will be reviewed and resolved in accordance with applicable consumer protection laws.

5. NON-RETURNABLE CASES

Returns may not be accepted for:

• Change of mind on electric/electronic products
• Personal preference or dislike of a product
• Products damaged due to misuse, negligence, accident, or improper handling by the customer
• Products that have been modified or tampered with by the customer
• Used products where the applicable return conditions require the product to be unused
• Products returned without required accessories, packaging, or other included items

6. REFUNDS

If a refund is approved, the refund amount and method will depend on the nature of the claim and the payment method used for the order.

For Cash on Delivery (COD) orders, approved refunds may require the customer to provide valid bank account or other requested payment details.

Refunds will be processed after the return/claim has been reviewed and approved.

7. RETURN SHIPPING

For approved returns due to a wrong, damaged, defective, or materially different product, Trendkkart will determine the appropriate return shipping arrangement.

For eligible change-of-mind returns, any applicable return shipping cost will be communicated to the customer before the return is processed.

8. HOW TO REQUEST A RETURN OR REFUND

To request a return, replacement, or refund, contact us at:

Email: trendkkart@gmail.com

Please include:

• Order number
• Customer name
• Reason for the request
• Photos/videos showing the issue, where applicable

9. IMPORTANT

Return, replacement, and refund requests are subject to verification and the applicable terms of this policy and Indian consumer protection laws.

Nothing in this policy is intended to exclude or restrict any rights available to consumers under applicable law.

Trendkkart reserves the right to review each request individually and determine the appropriate resolution based on the circumstances of the case.