Refund policy

Last Updated: 22 July 2026

At Trendkkart, customer satisfaction is our priority. We strive to provide high-quality products and a smooth shopping experience. If you receive a damaged, defective, or incorrect product, we're here to help.

1. Return & Replacement Eligibility

You may request a return or replacement if:

  • The request is submitted within 7 days of receiving the product.
  • The product is damaged, defective, or the wrong item was delivered.
  • The product is unused and returned in its original packaging with all accessories (where applicable).
  • Proof of purchase (Order ID or invoice) is provided.

Please Note:

  • For damaged, defective, or incorrect products, Trendkkart primarily offers a replacement.
  • If a replacement is unavailable, we may offer a full refund or an alternative product of equal value (with your approval).
  • Return or replacement requests submitted after the eligible period may not be accepted.

2. How to Request a Return or Replacement

To request a return or replacement, please contact us within 7 days of receiving your order.

Email: trendkkart@gmail.com

Please include:

  • Your Order ID
  • Product Name
  • Reason for the request
  • Clear photos or a short video showing the issue (if applicable)

Our support team will review your request and respond as soon as possible.

3. Refund Process

Once we receive and inspect the returned product, we will notify you of the status of your request.

If your refund is approved:

  • The refund will be issued to the original payment method used for the purchase.
  • Refunds are generally processed within 7 business days after approval.
  • The time taken for the amount to reflect in your account may vary depending on your bank or payment provider.

4. Replacement Policy

We offer a replacement in the following situations:

  • Damaged product received
  • Defective product received
  • Wrong product delivered

If a replacement is unavailable, we may offer:

  • A full refund, or
  • An alternative product of equal value (with your approval).

5. Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged, defective, or incorrect:

  • Used products
  • Personal care or hygiene products
  • Customized or personalized products
  • Gift cards
  • Digital products
  • Products damaged due to misuse, negligence, or improper handling by the customer

6. Return Shipping

If the return or replacement is approved because of our mistake (wrong, damaged, or defective product), Trendkkart will bear the reasonable return shipping cost.

If the return is requested for reasons other than our error (where applicable), the customer may be responsible for the return shipping cost.

7. Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once an order has been shipped, it cannot be cancelled and will instead be handled according to this Return & Refund Policy.

To request an order cancellation, please contact us immediately:

Email: trendkkart@gmail.com

8. Late or Missing Refunds

If you have not received your refund after the processing period:

  • Check your bank account.
  • Contact your bank or payment provider.
  • If you still need assistance, contact us at trendkkart@gmail.com.

9. Contact Us

If you have any questions regarding returns, refunds, replacements, or cancellations, please contact us:

Trendkkart

Email: trendkkart@gmail.com

Phone / WhatsApp: +91 79779 47907

Business Location: Nallasopara, Maharashtra, India

Support Hours:

Monday – Saturday

10:00 AM – 7:00 PM IST

We are committed to resolving customer concerns fairly, transparently, and as quickly as possible.